What data do we gather?
We gather the following personal data, if you provide us with such via a form or email:
- Telephone number;
- E-mail adress;
- Communication between the user and Nordhaven (we may send service-related e-mails).
Also, by using our website, you give permission for us to gather the following data:
Log file information
We gather information which your browser sends each time you visit our website. This log file may contain information such as your IP-address, browser-type, version of the browser, the pages of our website which you visit, the time and date of your visit, location if you share this, the time spend on our pages and other statistics.
We do NOT gather your IP-address. We can never see your IP-address, even if you provide this option. You can change the visibility of your IP-address in your browser-settings. We are not able to identify you as a person. We will not compare the unidentifiable data we possess with other available information in order to determine your identity.
All other services we use to gather information concerning the behaviour of our visitors follow hereunder. The information they gather are not linkable to a person and exclusively offer insight in the quality of our website and our services. This information is used to optimize our website and services.
Google Analystics: Analyses your visit to our site. It offers anonymous statistics.
Hotjar: Analyses your visit to our site. It offers anonymous statistics.
Facebook Business Account: During a visit to our website we link a pixel to your profile. This pixel can gather information in accordance with the privacy-, cookie- and user policy of Facebook. This data is gathered by Facebook and is inaccessible for us. We can, however, use this information with the services Facebook offers to offer advertisements. More information is provided by Facebook and is accessible via your Facebook profile à settings à privacy(policies).
Why do we gather this data?
How do we use this data?
All gathered data is used to support and improve our services and website by:
- Testing and improving the expediency of our website and services;
- Chartering statistics, such as the number of visitors and traffic on our website;
- Diagnose and solve technical issues;
- Test and/or develop new products and functionalities.
We are allowed to use your data to contact you for newsletters or marketing- and promotional purposes which may be of interest to you. You can opt out for these communications by clicking “afmelden/unsubscribe”.
How is this information shared?
We will not rent or sell your (personal) data to third parties. We may, considering our justified interest, share data if not in conflict with the General Data Protection Regulation, in order to be able to use the services of these third parties, unabated the responsibility of these third parties and us to handle this data with care and responsibility. We may also share available data in order to comply with a competent governmental order/issue of a governmental institution with sufficient and effective jurisdiction.
We are not responsible for data which is gathered, stolen or multiplied by a third party, without our permission, by an unlawful intrusion, a violation of a law or regulation, unabated our responsibility to take adequate measures to prevent such intrusion or violation.
Change of competence
Lawful request and damage prevention
We are, in case of a lawful request, capable to give access to any data available to us, to save and/or share (for example in case of a search warrant, court order or summons). We are also competent to save and/or share data if we deem in necessary for tracking, preventing and report fraud or other illegal activities to protect you, others and our self. Data received by us can be opened, edited and stored for a longer period if this is necessary to comply with a judicial order, a legal obligation, an investigation regarding our conditions, policy or in any other way to prevent damages.
Safety and security
Nordhaven takes adequate and appropriate technical and organisational measures to secure your data from loss or any illegal access. We have taken security measures to protect data on our website. However, Nordhaven cannot guarantee that this data will never be opened, revealed, changed or destroyed. You are, at all times, responsible for the management of correspondence between you and Nordhaven. We are not responsible for the functionality, privacy or security measures of any other organisation/entity.
The use of our website and the data exchanged, gathered and analysed is encrypted with an SSL-certificate. You can recognise it by the lock and green letters in the URL bar.
Gathered information and statistics may be transferred and maintained, by the aforementioned third parties, on computers or servers outside the Netherlands, where regulations regarding data protection may differ. This concerns unidentifiable data.
In compliance with the law, Nordhaven stores data no longer than is necessary for the realization of the goals it was gathered or processed for, unabated our responsibility to comply with legal duties, such as maintaining a just and good administration and data policy.
Right to access, object, change and to be forgotten
When you request access to your data, request a change to this data, object to our possession of that data or if you want to exercise your right to be forgotten, for example in case of incorrect, irrelevant or incomplete information, you can send a request via e-mail to firstname.lastname@example.org or in a letter to:
3026 GW Rotterdam
Applications, websites and third party services
Privacy of children
Our website does not specifically or aim to ask data of persons younger than the age of 16 (minors, hereafter “children”). If we discover to have gathered information of a child, without permission of their parent(s) or guardian(s), we will take adequate measures to delete this data from our servers and systems. If you suspect that we have gathered data of your child without your permission, you can contact us via email@example.com, or with a letter addressed to:
3026 GW Rotterdam
Laws and regulations regarding data and privacy in foreign countries may differ from Dutch laws and regulations. The General Data Protection Regulation, which is applicable in the entirety of the European Union, is not detailed regarding all privacy-related topics. Laws and jurisprudence can differ per country, for example with respect to who qualifies as a minor. Dutch law is applicable to the use of our website and services.